At the Optimizing Level, the entire organization is focused on continuous process improvement. The organization has the means to identify weaknesses and strengthen the process proactively, with the goal of preventing the occurrence of defects. Data on the effectiveness of the process is used to perform cost benefit analyses of new technologies and proposed changes to the organization's process. Innovations that exploit the best production practices are identified and transferred throughout the organization.
Project teams in Level 5 organizations analyze defects to determine their causes. Processes are evaluated to prevent known types of defects from recurring, and lessons learned are disseminated to other projects.
The process capability of Level 5 organizations can be characterized as continuously improving because Level 5 organizations are continuously striving to improve the range of their process capability, thereby improving the process performance of their projects. Improvement occurs both by incremental advancements in the existing process and by innovations using new technologies and methods.
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Last modified: Jan-09